Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box).
How long will my order take to arrive?
Delivery will take between 1 and 4 working days after dispatch. Items are usually delivered Monday to Friday between the hours of 8am-8pm. A signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up.
*Shipping times may change due to unforeseen factors such as: non-immediate availability of the product, specific treatment, strikes, transportation companies, delays, holidays, festivals etc.
How much do I pay for delivery service?
Worldwide shipping cost is 14.99€ (Flat Rate) (Additional shipping costs may arise in some cases and with no prior notice and approval of the customer).
Who will deliver the parcel?
Deliveries will be shipped via DHL Express.
Can I track my order?
Yes, in the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
What is the home delivery process?
We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will inform you about your delivery.