How can I place my order online?
Choose a category (Shoes, Clothing, Accessories, Basketball, Collections, Brands, NBA, Xclusivities, SALE) and by using the search filters on the left, find the product you want. If you know the product code, simply type it in, in the search section.
Can I place my order by a phonecall?
Of course, fast & easy following these simple steps:
Could I order via Facebook / Instagram / email / contactform?
The process is very simple and fast, just follow these steps:
Can I remove / cancel a product from my order?
Yes! From the shopping cart you can remove the products you do not want before you complete the order. If you have already completed it, then contact our customer service department.
Can I cancel my order?
Yes! You can cancel your order by sending an email / message via Facebook / Instagram / contact form with the order code and the cancellation order or contacting our customer service department.
How can I make sure that I've done my purchase correctly?
After you've made your online order, you will automatically receive a confirmation e-mail. If you do not receive it, and after you have checked the spam/junk folder (or the promotions tab for Gmail owners), please contact our company's customer service.
How can I get my order?
The options for delivering your order are as follows:
How long does it take to get my order?
We understand the anguish of waiting for your new pair of shoes, clothes or accessories and we always do our best to send orders as soon as possible in absolute priority order. For shipping in your area, depending on where you deliver it, or picking up from your nearest 250+ General Post Office stores, it takes 1 to 5 business days, and you need from ... A few minutes (if you want to get it from Sneaker10 or Cosmos Sport) the product is already in our store of choice) up to 5 business days. Average order shipments are less than 2 working days.
Shipping / delivery times may change due to unusual factors (availability of the product in a warehouse other than central, strikes, congestion, holidays, weather, etc.) or during particularly demanding periods (official discount periods, offer days). Thank you in advance for your understanding if your order is delayed a little. Be sure that we do our best to overcome any difficulty.
Which is the cost of transport?
In the case of shipment abroad, the package of the order exceeds the weight of 2.5kgr / volume 5lt (or a box larger than 30cmX25cmX15cm) you will be informed about the extra cost of the transport by email and the extra payment will be made via PayPal. If you disagree with the total amount of shipping, the order will be canceled and the money will be returned to your card / PayPal account.
For countries outside the European Union there may be additional costs (taxes, duties, etc.) according to the country's legal status. Please contact the local authority of the country of delivery to inform you of the additional costs that may arise when delivering the order.
If you do not receive your order abroad and if due to high clearance / repatriation costs it cannot be returned to us, your money can not be refunded. If you do not receive your order abroad and if due to high clearance / repatriation costs it cannot be returned to us, your money can not be refunded.
Who will deliver the order?
Geniki Taxidromiki is responsible for shipments to Greece and DHL Express for shipments to Cyprus and international orders.
Can I track my order?
Once your order for your space / receipt from one of the 250+ Geniki Taxidromiki Post stores is ready for shipping, you will receive an email and / or a text message with a unique Voucher Code (the order number of your order). Enter here to track the order of your order or select a search on the General Postal Service site here.
How will I receive my order at my place?
If you have chosen this delivery method, a representative of the General Post Office will deliver the parcel to the address you have indicated.
How do I get the package from your store?
If you have picked up from Sneaker10 or Cosmos Sport, you will be informed by email and / or sms about the arrival of your order at the store of your choice (so you will have 5 business days to receive it).
After completing your online order, you will automatically receive a confirmation email. If have not received it and you are sure it is not in your inbox / spam box (or for gmail owners, possibly the promotions tab), contact our customer service department.
Which payment methods does Sneaker10.gr have?
We offer you the option to choose the payment method you prefer:
For phone / email / Facebook / Instagram orders contact form the only payment methods are cash on delivery & bank deposit or payment at Sneaker 10 or Cosmos Sport or at your nearest 250+ Geniki Taxidromiki Office stores.
Can I pay by credit card, interest-free installments?
For physical purchases of over 51€, there is the option of 2 interest-free installments, for purchases of over 71€, there is the possibility of up to 3 interest-free installments, for purchases of over 121€ there is the possibility of up to 4 interest-free installments, of 151€ there is the possibility of up to 5 interest-free installments and finally for purchases worth over 200 € there is the possibility of up to 6 interest-free installments.
Can I request an invoice instead of a proof of retail?
Yes, by selecting an invoice version in Step 1 at Checkout.
Why was my credit / debit card not accepted?
If your bank declined the transaction, one of the following may occur:
Contact your bank and / or try another card / choose another form of payment.
Is it safe to use my credit / debit card on your website?
Yes, the data is transmitted in encrypted SSL format. For Visa and Mastercard payment, only Ces (Secure e-Commerce) transactions are accepted. The system will contact the bank that issued the card so that the buyer approves the payment. Once the identification process is complete, the charge will be charged to the card. Otherwise the order will be canceled.
Is online shopping at Sneaker10.gr safe?
Of course! Any transactions made within our online store are completely secure with the warranty of Norton Security and PCI DSS.
Can I pay for delivery in Cyprus / abroad with cash on delivery?
For orders with country of delivery Cyprus / abroad the eligible payment methods are the use of credit/debit card Visa/Mastercard and PayPal.